Ordered my chiller from Plunge Crafters on a Thursday and had it at my door by Saturday—can’t beat that kind of shipping speed. I set everything up on Sunday and thought I was having technical issues. I called the number that afternoon and was surprised when Nathan, the owner, answered the phone himself.
I explained what was going on, sent over a few photos and videos, and we exchanged several emails—on a Sunday. He wasn’t totally sure what the issue was, so he planned to reach out to the manufacturer and get back to me the next day.
As luck would have it, I found out they were located only about 30 minutes from me here in Texas (love supporting local when I can). I asked if I could bring the unit by and swap it out. Without hesitation, Nathan said yes.
Here’s where it gets good: I show up at their warehouse ready to exchange the unit, and Nathan already has a new one set up and running. He walks me through the setup, and pretty quickly I realize—turns out the issue wasn’t the unit… it was operator error. Once I mimicked the proper setup with my own unit, it worked perfectly.
I spent a few minutes chatting with Nathan and his wife—great people—then took my unit home. Got everything reconnected, fired it up, and boom, ice-cold water ready to go. Took my first plunge the next morning and couldn’t be happier.
The chiller looks great, works exactly as it should, and has no leaks or problems whatsoever. But what really stood out was the customer service—from the handwritten thank-you note on the receipt to the personal support on a weekend, to the flexibility and professionalism during the exchange process. I’ve been complaining for a while about how rare good service is these days, and this was hands-down the best I’ve experienced in a long time.
If you’re looking for a cold plunge chiller, I can confidently say you won’t go wrong with Plunge Crafters. Great product. Even better people.